Entice delivers prepared food and fresh meat from local stores to customers nearby. We do not ship by post or courier. This policy is provided by TO FILL: legal business name exactly as on the Razorpay KYC.
1. Where we deliver
We deliver within our service area: TO FILL: launch city or the areas served. The app checks your address before you order and shows only the stores that can deliver to it. If we do not deliver to your address yet, the app tells you so before you pay.
2. How long it takes
Orders are prepared when you place them and delivered the same day, usually within an hour. The app shows an estimated delivery time for your address before you order and updates it while the store prepares your order and a delivery partner brings it. Busy hours, weather and traffic can add to the time; we keep you informed in the app.
3. What delivery costs
The delivery fee is TO FILL: delivery fee, for example ₹25 to ₹49 depending on distance. It is shown in your cart, with any other fee, before you pay. See Pricing.
4. How we deliver
- Entice delivery partners collect your order from the store and bring it to the address you chose.
- Meat is sealed and packed chilled at the store, and kept closed until it reaches you.
- Please be available at the address, with your phone, while the order is on its way.
5. If a delivery cannot be made
- If the delivery partner cannot reach you at the address after trying to call you, the order may be marked undelivered. Because food and meat cannot be resold, such orders are not refunded, except where the problem was ours.
- If we cannot deliver because of something on our side or the store's, we cancel the order and refund you in full, as described in the Cancellation and Refund Policy.
6. Questions
Write to TO FILL: support email address with your order number.