We're here to help.

For help with an order, a refund, your account, or to partner with us.

Email

TO FILL: support email address

We reply within one business day.

Phone

TO FILL: support phone number

9 am to 11 pm, every day

Address

TO FILL: legal business name exactly as on the Razorpay KYC
TO FILL: registered or operating address with PIN code

GSTIN: TO FILL: GSTIN (remove this line if not GST-registered)

Help with an order

The quickest way is from the order in the Entice app: open it and choose Help. Please include your order number when you email us. For a problem with the quality of meat, write within 24 hours of delivery with a photo, as described in the Cancellation and Refund Policy.

Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints can be sent to our grievance officer, TO FILL: name of the grievance officer, at TO FILL: support email address. We acknowledge every complaint within 48 hours and resolve it within one month.