This policy explains how TO FILL: legal business name exactly as on the Razorpay KYC ("Entice", "we", "us") collects and uses personal data through the Entice, Entice Partner and Entice Driver apps and this website, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. What we collect
| Information | Why we need it |
|---|---|
| Mobile number (verified by a one-time code) | To create your account and log you in |
| Name, and optionally email and profile photo | To identify your orders and contact you about them |
| Delivery addresses and your location, when you allow it | To show stores that deliver to you and to deliver your order |
| Orders, carts and favourites | To process and deliver orders, handle refunds and show your history |
| Payment status and a payment reference from Razorpay | To confirm payment and issue refunds. Card, UPI and bank details are entered with Razorpay and are never stored by Entice |
| Device and app information, such as app version and a notification token | To keep the app working and send order updates |
| For delivery partners: live location while online, vehicle and identity documents, bank details | To assign and track deliveries, verify partners, and pay them |
| For stores: business details, FSSAI licence, GSTIN and bank details | To verify stores, show licences to customers, and pay stores |
2. Who we share it with
- The store you order from, and the delivery partner who delivers it: your name, delivery address and phone number, only for that order.
- Service providers who work for us: Razorpay (payments), Google Firebase (login and notifications), Google Maps Platform (addresses and maps), and our hosting provider. They may use the data only to provide their service to us.
- Authorities, when the law requires it.
We do not sell personal data.
3. How long we keep it
We keep account data while your account is open. Order and payment records are kept for 8 years, as tax and accounting law requires. When you delete your account, we delete or anonymise everything else, as described on Delete your account.
4. Your rights
- See and correct your profile and addresses in the app at any time.
- Ask for a copy of your data, or for it to be corrected or erased.
- Withdraw consent, for example to location access, in your phone's settings.
- Turn off marketing messages at any time; order updates are always sent.
5. Security
Data is sent over encrypted connections (HTTPS), stored on secured servers in India, and accessible only to staff who need it. Uploaded identity and licence documents are kept private and shown only through short-lived links.
6. Children
Entice is meant for people aged 18 and over. We do not knowingly collect data from children.
7. Contact and grievances
For any privacy question or complaint, write to our grievance officer, TO FILL: name of the grievance officer, at TO FILL: support email address, or by post to TO FILL: legal business name exactly as on the Razorpay KYC, TO FILL: registered or operating address with PIN code. We acknowledge complaints within 48 hours and resolve them within one month.
We may update this policy; the date at the top shows the latest version, and we tell you in the app about important changes.